Cloud Icon without down arrow. What does it mean?

[doctormacc]

I uploaded a 2.4Gb .mp4 video from my iMac. It has appeared in DB with a cloud icon beside it (no down arrow, just a cloud). I am unable to see it on any of my other devices and can't see it if I log in to my account on the DB website. Can anyone tell me what is happening?

[Megan]

Hey there, @doctormacc, happy Friday! 

Could you send me a screenshot, in order for me to have a visual of this? Are you referring to the online-only grey, cloud icon as shown in this Help Center article?

Keep me posted! 

[doctormacc]

No, there is no solid grey circle enclosing the cloud, it is just a cloud outline and nothing else!

[Jay]

Hi @doctormacc, what options do you get when right clicking the file? Are you able to make it available offline?

[Creative Soul]

I have the same issue sometimes. JUST an outline of a cloud. Usually this applies to a file on my desktop.... and when I relaunch the Finder, the empty cloud is gone.

[doctormacc]

My cloud outline eventually disappeared and after that I was able to send links to the file. I’m still not sure what it meant.

[Walter]

Hi all, sorry for the late response.

For anyone who's still affected by this, could you send us a screenshot of how this looks on your end so that we can have a visual too? 

Thanks!

[Creative Soul]

Here's a screenshot.... it seems to be a delay in syncing or an issue with the Finder on Mac. When I relaunch the Finder, the icons disappear or update, not sure which but then I can right click and choose offline or online which resolves the issue.

[Megan]

Hi @Creative Soul, thanks for the screenshot! 

Is it possible that you're using iCloud with these files too? It seems this icon is linked to iCloud based on Apple's article here. 

[Creative Soul]

I don't use iCloud but maybe that's the case with the Finder and I'm just not aware of the function.  I think this is sorted now Thx