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damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Canon RAW (CR2) files appear darker; jpegs ok when uploaded

Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as ...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
damonfakhri's avatar
damonfakhri
Explorer | Level 4

Thanks very much! Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

310EI's avatar
310EI
Star | Level 17
7 years ago
damonfakhri wrote:

Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

Hello, damonfakhri...

 

Below are some guidelines for contacting support.

 

Please post your ticket number here and I'll forward it to Lusil who can look into it for you.

 

Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you.  Basic and Plus accounts use the ticket system.

 

  1. Submit a help request.
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Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members).



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Do not submit more than one ticket for your particular problem.  Doing so will force your ticket to the end of the queue again which is counter-productive.



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