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Re: Can’t view files without wifi

Can’t view files without wifi

AdrianCarlsson
Explorer | Level 3
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Why can’t I view files while I doesn’t have wifi? I have checked the settings in the app and marked the ”use mobile data” buttom but it didn’t worked.
1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Does uninstalling the app, restarting the device and then reinstalling the app help at all, @AdrianCarlsson?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
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Hi there @AdrianCarlsson, sorry to hear you're having issues with this.

 

Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache at all since you first noticed this by the way?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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AdrianCarlsson
Explorer | Level 3
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I have IOS 16.5 on my iPhone 12 PRO and version 322.2.2 of the Dropbox app.

AdrianCarlsson
Explorer | Level 3
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Yes I have cleared the cache.

Hannah
Dropbox Staff
Go to solution

Does uninstalling the app, restarting the device and then reinstalling the app help at all, @AdrianCarlsson?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AdrianCarlsson
Explorer | Level 3
Go to solution
Yaaaaa! It worked! Big big thanks for the help!!!!
Need more support?