Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Andreas K.25
2 years agoExplorer | Level 4
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Jay
Dropbox Staff
2 years agoThanks, I've sent you an email, please could you reply to it when you get a chance!
Andreas K.25
2 years agoExplorer | Level 4
Thanks to everyone on the DropBox team, the engineering team solved the problem.
I am no longer having problems, everything is working normally again.
Good job, best regards,
Andreas.
- debasissadhukhan2 years agoExplorer | Level 4
Problem got resolved. Thanks DropBox team
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!