Camera Upload thumbnail not showing on mac

[Pansy L.]

I use Smart Sync

I'm on a Macbook Air Ventura 13.5.2

I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Upload folder

Since updating to the newest OS that seems to not work anymore and I just see the generic icons now.

If I "make it available offline" then it downloads the image and the thumbnail works but I'd love to have a low-res thumbnail so I can tell if I should download it or not.

[Nancy]

Sorry for jumping in, @Pansy L..

Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

[AliBnz]

Same issue - is there any resolution yet?

[Jay]

Hi @AliBnz, have you tried any of the steps in this thread to attempt to resolve the issue?

[Pansy L.]

This is happening to all images not just Camera Upload

[Hannah]

Hey @Pansy L., thanks for the update here.

Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

[Pansy L.]

I went to New Files Default: Changed it to Available Offline. Closed the window. Waited for a minute because I don't want to download everything. Then switched it back to Online-only.

I assume that's what you are asking me to do.

It changed my Dropbox status to Syncing. Not sure what it's syncing so I'll wait a bit to see if maybe it's syncing the thumbmails 🤞🏼

[zurimakena]

I'm experiencing the exact same problem! I stumbled upon your question while searching for a solution. It's reassuring to know that I'm not the only one facing this issue.

[Pansy L.]

@Hannah @Jay @Nancy Switching it to offline then back to online only didn't work. Still no thumbnails

[Jay · Accepted solution]

Hi @Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

[Pansy L.]

Thanks! That seemed to do the trick. It's working for me now.