All files downloaded from Dropbox are corrupt

[RuthP]

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox. 

To transfer to the new computer, I deleted everything on Dropbox, because it was not up to date, and uploaded everything form my old computer Dropbox folder. I did this folder by folder.  So far, so good. 

I then allowed Dropbox to download everything, 116 GB and >38,000 files, to my D(data) drive. Unfortunately, I cannot open any of these downloaded files. If I try to open a word doc, I get When I try to open a word doc

And similar if I try to open other types of files. 

The files on Dropbox are uncorrupted. If I download a word doc from dropbox, it opens correctly. 

Can anyone help please. I would like to be able to open files on my computer.

If allowing to download folder by folder will help, I will need some instructions please.

Thanks.

[RuthP]

Hello Megan,

All my files have a grey and white cloud - I know what that means!

Is it possible to make selected folders available offline?

Thanks,

Ruth 

[Megan]

Hi @RuthP, the grey and white cloud icons mean that the file/folder you're looking at is online-only. 

You can see more about that here. 

And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

[RuthP]

Hello Megan,

This morning everything was synched except for two very big folders. That was just going to be a time job. 

Now tonight, I am back where I started at the beginning of this thread!

I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

Any ideas please?

Thanks,

Ruth

[Walter]

In that case, you can temporarily disable both of your antivirus programs and try again @RuthP 

Let us know of any updates!

[RuthP]

Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

Hopefully, this is the end of my troubles!

Ruth

[Walter]

Glad to hear it's sorted now @RuthP 

Let us know if anything else comes up!