Signature error preventing me from viewing my documents.

[lagger]

I get this error when navigating to https://www.dropbox.com/signatures and I'm unable to see any of the documents sent, send a new one, or follow up for review.  Is there a workaround or something else that can be done?

[Megan · Accepted solution]

Hi @lagger, welcome to our Community!

Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

Have you also tried an incognito window on your web browser, and do you see the same thing there?

Keep me posted, and we'll take it from there! 

[lagger]

Thanks, I tried Edge and it did work!  I was originally using Chrome.  I did notice that i wasn't redirected to dropbox.com/signature but was on the old app.hellosign domain.

Tried with no success.

• Refreshed chrome browser
• No specific error when accessing the website.  Note, photos, shared, file requests, deleted files all work
• Chrome Incognito mode

[Megan]

Awesome, in this case you might want to clear your cache on Chrome @lagger.

In any case, it sounds like a browser specific issue. If you need anything else, give me a shout!

[BenTaylor1]

@Megan - I have the same problem. I have cleared my cache, restarted my laptop and logged in/out but still no change. Anything else that I can try? 

[Jay]

HI @BenTaylor1, could you try using a different browser entirely, or incognito mode?

Do other devices on the same network have the same issue when trying to access that page?

[lagger]

I spoke too soon, I'm getting errors again.  On both Chrome and Edge.  Tried different devices.  Cleared cache & cookies.  Tried incognito mode too.   @Megan

[Nancy]

Hey @lagger, sorry for jumping in.

Can you please check your Chrome browser for any pending updates? 

In case it's up to date, can you also disable any possible plugins and return your browser to its default settings?

Let me know if any of that helps.

[BenTaylor1]

I tried a different browser and three different networks, same result. 

[lagger]

• I've confirmed there's no pending chrome updates
• I've removed most of my chrome plugins, no change with issue
• With Edge, i have no plug ins/extensions and still getting the issue.

What is working, using url https://app.hellosign.com/ and I'm able to get access to my docs and signatures.