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TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Desktop
desktop app
Mac OS
Preview
Previewing
Sort and Preview
Sync and upload
  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Zone Studio - thanks for taking the times to share your thoughts on this.

 

Your feedback has been noted in our system; please let us know if you have anything else to add. 

funwin's avatar
funwin
Helpful | Level 6
12 months ago

Hi Walter, my understanding if we enable the new Mac OS api (how to guide here - https://help.dropbox.com/installs/macos-for-teams ) 

it will fix the problem? 

 

The dropbox article notes:

Your device must be running macOS 12.5 or later to use Dropbox for macOS on File Provider. However, using macOS 13+ is strongly recommended.

 

What if not every computer on your company teams is running MacOS 13+   ?? 

  • Planet Nutshell's avatar
    Planet Nutshell
    Helpful | Level 7
    12 months ago

    That isn’t a solution anyway. The file provider option isn’t in my settings, nor is it present for many others as far as I know. We’re supposed to "contact our sales rep." Who is that? 

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