You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Rich
Super User II
Super User II
pete_ wrote:
posting here in the company support forum should be limited to dropbox customers.
It is. You need to have a Dropbox account in order to sign in to the Community, but anyone can create a Dropbox account. The Community is the primary means of support for free accounts, so they can't be blocked.
I'm watching the thread and will take action if things get out of hand again.
As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum.
First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements.
For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution.
While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction.
I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community.
Edit by Moderator: Emphasis mine.
As i said earlier i don‘t believe in those ‚space packs‘.
This sounds like the idea of a reddit-Troll not of a business operative.
And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.
I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.
I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.
Afaik in US-American trade law you can even sue for prevented profits.
Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.
Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.
Some companies got 1000TB, some don’t even get 1TB as i saw today.
Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.
When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.
All my experience in this field tells me that there won‘t be any major structural change.
Maybe temporally, this is realistic, as we have it now.
And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.
I don‘t think this will escalate in such a way.Love your response, it's a respectable, problem-solving attitude.
Say something that some people don't like to hear. I hold Google business plans from way back and store some of the information we need for our company, not a bad amount of data.
After Google changed their policy, I became one of the waves in the migration to Dropbox wave.
I'm not ashamed of it because I went through the whole process in a reasonable manner, made my requirements known to my support team, requested space, and expected a good data transfer result.
Now Dropbox is tight on storage space, which I believe is an inevitable consequence of the influx of users after one of the competitors announced a change in policy.
I understand this, I just hope that this can be handled in a reasonable manner - for example, how long will it take for Dropbox to perform an unanticipated expansion, and is there a reasonable timeline and node for this?
Or, if Dropbox feels that the unlimited space policy should be changed - that there's a fee to get more or whatever - that should be communicated to users in a more clear and unambiguous manner.
Rather than continually cutting back on the amount available per request, this is not a reasonable and predictable solution for users.
Finally, I have to seriously refute what "Tomato", the user, said. This is just spreading a worthless fear and trying to treat all users with unlimited space packages as a kind of storage locusts, which is a meaningless assumption and insulting, and I think it is completely wrong.
- Dropbox is a cloud storage company. The core of their business is storing files for people/companies.
When someone subscribes to a cloud storage service they expect reliability and privacy.
It really shouldn't matter if one stores SQL databases, massive DNG files from their holidays or their favourite movies.
As long as Dropbox users aren't sharing files they shouldn't share (i.e: files with copyright) it shouldn't matter if user A stores media type X, Y or Z.
I'm not too mad about them making only small storage increases as long as it's a temporary measure, but I understand that this could be a big issue for those whose business heavily rely on Dropbox backups.
Dropbox advertise that you can get as much storage as you need and for weeks that hasn't been the case and we don't know when things will go back to normal. This type of practice doesn't look good on them really. latest info from dropbox support regarding the new space packs: Space packs will be available from tomorrow.
no hints or details on the planned price points so far.
My team has 39TB stored and our files stopped syncing yesterday. Talked with a rep this morning and he said they are only allowing increases of 1TB/month now. I replied "so I pay for unlimited, but I'm not getting unlimited?" He said if I was unhappy I could cancel my service, and he repeated it a number of times. He also said they are encouraging their customers to be more selective in what we are storing?? We have video and media files that simply take up a lot of space - our entire reason for needing an unlimited storage solution.
Not a good sign when a business is encouraging its customers to cancel service. And with all the troubles it's given with offline files not syncing with Adobe products... what is going on with Dropbox?? Used to love the service.
I believe the change in Google's policy will be a major decision point behind this move by Dropbox.
But again, that's no reason for it to accuse everyone of being storage locusts. Certain people who need a lot of space are PLEX users, for example.
When Google has a policy change, all customers with large capacity needs will look for other options, and I don't think that's something to be ashamed of, something that shouldn't be said.
My alternatives are also iDrive E2 and they also have very cheap S3 storage plans. The problem is that Dropbox offers a complete experience that cannot be replaced by S3 storage.
One merchant doesn't go for something and another merchant gets extra customers because they do something. I don't see where there is a problem with that.
- Well, he's not wrong about the massive amount of non duplicated data coming in with the google drive recent changes.
But yeah, the way he talk about it and stuff are all wrong... simply don't get it why dropbox didn't change at least the package description and added the information on the current limitations and restrictions.
main packages are still being advertised and promoted as "As much space as needed, once purchased" which simply isn't the case as we all know.
this isn't professional to be seen as a trusted and a reliable business service provider.
still no info on the space packs, which should be purchased to avoid blocks as suggested via support communication. - so no solution to the current issues provided at all, even if you're going to pay for the immediate increase of your storage space.
- Is there anything new ? I hope dropbox give us more Space than 1000 GB Monthly. 12 TB on the Year is not acceptable for us and this abo.I have 2024 by use fiber with min 1 Gbit Up and Down. And from then on, I no longer need dropbox and i host all of our servers.Dropbox is no longer usable for us with this Limits.
- I believe Dropbox and Box will "digeste" the load in the coming months.
I believe they will remove the "as much storage as you need" / unlimited wording, but we'll be back with good increases from support when needed and if the account is not expending non stop... If so, they can have a special plan for >PB users or something ? Idk... Don't forget, they have an increase of cash flow too...
