My earned free space for some referrals was not credited

[Linuschibros]

Hello Everyone,

I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitations myself. I also installed the Dropbox desktop app and mobile apps for document scanning (I'm an avid Dropbox advocate for document management and always shared with people how dropbox helped me). However, when reviewing the status of my referrals, the information appears incorrect as the invitation were accepted and desktop apps installed, all by myself.

This issue has been ongoing for years, and though I’ve overlooked it in the past, I now feel compelled to address it and pray my referral space be credited as earned.

Could you please assist in resolving this matter?

I hope Dropbox credits me the space for these people i invited and managed the installations myself hence i was very sure the invitations were accepted.

i

28/12/2021

s

31/8/2023

o

3/9/2023

k

19/9/2024

I invited these people and personally and assist them accepted the invitations myself, installed and set up their dropbox accounts and teach them how to use Dropbox to scan documents but the displayed status are not corresponding and no space of 500MB each were given to me. Please can you help me?

Ofcourse there are other invitation where my 500MB were credited, these are not part of this complain 🙂

Thank you in advance for your time and support.

Best regards,
Linus

[Hannah · Accepted solution]

Hi there, @Linuschibros, thanks for reaching out to us.

Can you please let us know what the status of each referral is, when you follow these steps?

Thanks in advance!

[Linuschibros]

Hello Hannah,

Thank you for your swift response. It turns out the 500MB was not credited because the email verification was unsuccessful.

I’ve since resolved the issue, and I was able to receive the referred 500MB. I will follow the same process with the remaining referrals as soon as I can reach them.

Thank you again for your support. I do appreciate 🙂

Kind regards,
Linus

[Hannah]

No worries, Linus, glad I could help!

If you need anything else, please let us know.

Have a great day!