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Forum Discussion
My earned free space for some referrals was not credited
Hello Everyone,
I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitatio...
Hi there, Linuschibros, thanks for reaching out to us.
Can you please let us know what the status of each referral is, when you follow these steps?
Thanks in advance!
Hannah
Dropbox Staff
Dropbox StaffHi there, Linuschibros, thanks for reaching out to us.
Can you please let us know what the status of each referral is, when you follow these steps?
Thanks in advance!
Hello Hannah,
Thank you for your swift response. It turns out the 500MB was not credited because the email verification was unsuccessful.
I’ve since resolved the issue, and I was able to receive the referred 500MB. I will follow the same process with the remaining referrals as soon as I can reach them.
Thank you again for your support. I do appreciate 🙂
Kind regards,
Linus- Hannah
No worries, Linus, glad I could help!
If you need anything else, please let us know.
Have a great day!
I have tried and tried for an hour to hep my invitee == we have already downloaded the desktop app 4 times and had to remove, when she clicks it the only thing that comes up is the finder window, NOT ANYTHING to do with dropbox abilities. SHE DOES NOT WANT to use the APP now, ONLY the .com site, and it DID NOT SAY anywhere that an invitee needs to DOWNLOAD AN APP to qualify for the bonus.
- Mark
Super User II
JaneUser wrote:
DID NOT SAY anywhere that an invitee needs to DOWNLOAD AN APP to qualify for the bonus.
Yes it does: https://help.dropbox.com/storage-space/how-much-free-space states:
To get started, simply invite your friends to Dropbox from the referrals page. Both you and your friend will receive bonus space if they do the following:
- Accept your invitation to sign up for an account.
- Install the Dropbox desktop app.
- Sign in from the desktop app.
- Verify their email address.
The only way to get the space is install from www.dropbox.com/downloading AND verify email as it says. If she doesn't want to do it now that's fine, when she does do it you should both get the space.
Hi, i have the same problem. Con you help me? The status of the referral is "not suitable" and i can not explain why. I followed all the steps. Thank you
