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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dlav2001 - sorry to jump in here, but you haven't mentioned our ticket number for your support interaction with our team. 

 

Also, the backups page is the place where your backups show since it's a separate section of your regular Dropbox account - you can navigate to that page by clicking on the dotted icon on the top right of your page when you navigate your account on our website and selecting the Backup option. 

 

You can have a look here for more information about this feature.

 

When it comes to backing up the subfolders of your Documents folder, could you send us a screenshot of where you're getting stuck exactly? 

dlav2001's avatar
dlav2001
Explorer | Level 3
8 months ago

 

 

Here is the screen shot.   I selected Documents, but cannot select or deselect subfolders. Within the documents folder. it just selects everything.

 

and here is the Ticket # u requested  

Ticket #23429950

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the screenshots, dlav2001!

     

    So, is the app not allow you to click on the check box, to deselect the folders you don't want to have backed up?

     

    Can you please quit the app and then re-open it and try again, to see if that helps?

    • dlav2001's avatar
      dlav2001
      Explorer | Level 3
      8 months ago
      That is correct,. I can select the main "Documents" folder" but once in the documents, I can ot deselect folders. That screenshot was from the Dropbox app on my laptop, so as you said to close the app and start again, I have powered off and on my laptop, does that count as closing the app. Same result when I power back on
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Britkit97, you can copy and paste your screenshot in your next reply, if you're not seeing the option to attach the screenshot. Otherwise, try using a desktop machine to attach it.

         

        dlav2001, it might not be possible to deselect subfolders when using the Dropbox Backup feature on your device. 

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