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x-yuri's avatar
x-yuri
Helpful | Level 6
2 years ago

Dropbox keeps saying, Downloading 67 files...

Hi,

 

There's  a similar topic, but nothing there works for me. Holding Space doesn't reveal any hidden buttons. I had files owned by root, but I changed the owner to my user (uid 1000) on the "source" laptop, and the problem persists (my uid on both laptops is 1000). There are not many files with spaces, and those that have them, they have them in the middle of a filename. I'm running Arch Linux, dropbox-176.4.5108. The sad thing is, there doesn't seem to be any logs to see what it's doing and what's the problem. I don't even know which files it can't download.

  • Solved it by temporarily moving the problem directory out of the Dropbox dir:

     

    * on the target machine: stop the daemon and `mv ~/Dropbox/problem/dir ~`

    * on the source machine: `mv ~/Dropbox/problem/dir ~` and wait until it syncs

    * on the target machine: start the daemon and wait until it syncs

    * `mv ~/dir ~/Dropbox/problem` on the source machine and wait until it syncs on both machines

    * now ~/dir can be deleted on the target machine

     

    This is in case you know that the target machine has no newer files.

     

    P.S. As shows this discussion Dropbox desperately needs some kind of a log or a way to find out what's causing problems. The lack of it leads to unproductive discussions of a "what if you do this?" (guessing) kind.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi x-yuri, welcome to our Community! 

     

    How long has the app been stuck syncing content on your device? 

     

    It might sound trivial, but have you tried restarting your device, and signing out, and then back into the app?

     

    Keep me posted! 

    • x-yuri's avatar
      x-yuri
      Helpful | Level 6

      Hi Megan I tried restarting the device. As for signing out, I don't have the Sign out button. Should I click "Unlink This Dropbox"?

       

      At the moment I'm trying to install a file manager integration.

    • x-yuri's avatar
      x-yuri
      Helpful | Level 6

      Okay, I can now see the files it doesn't like.

       

      It's a directory that was deleted on the "source" laptop. And another bunch of directories... about them I don't know what it doesn't like. Probably something related to metadata.

       

      The "target" laptop (which fails to sync) was turned off for an extended period of time.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey x-yuri, if you click on your Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?