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SeraphDB's avatar
SeraphDB
Helpful | Level 5
2 years ago

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
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Storage space
  • Jay's avatar
    Jay
    2 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi SeraphDB, could you clarify what you mean by losing everything? Are you referring to all your files?

 

Are none of them visible on the Dropbox site?

SeraphDB's avatar
SeraphDB
Helpful | Level 5
2 years ago

No, losing storage space. Everything was fine a few days ago. The all files are still there.

The storage space just shrank for no reason.

Would be nice to have someone from Dropbox respond as it seems from searching the forums that this is not an isolated incident.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, could you check your quota level on this page?

     

    Also, do you have any change in the promotional quota on the referrals page?

    • SeraphDB's avatar
      SeraphDB
      Helpful | Level 5
      2 years ago

      Checked the quota level. It says 2gb, Last week it was more.

      Promotional stuff has the amounts I have earnt but they are not reflected in my quota.

      Nothing new anywhere that states there was a change of any kind recently.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?

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