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Forum Discussion

stevecjames's avatar
stevecjames
Helpful | Level 6
2 months ago

How can I make sure my Dropbox files don't take up space from my devices?

My god... is it just SO difficult to contact Dropbox by email?   How the hell do I contact them by a simple email?  I don't use Facebook, Twitter or anything like that.  I want to pay them money....
Plans
Plans and upgrades
  • stevecjames's avatar
    stevecjames
    2 months ago

    Many thanks to Colin for using his magic.

     
    I've just checked playing MP3s both through Dropbox and FileBrowser (3rd-party app) and both are working fine.
     
    Thank you to the moderators too, for helping.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the details you’ve provided, Steve, as well as the screenshots! After cancelling your Dropbox plan, did you check your linked to Dropbox email address? Have you received any confirmation there that your trial has been cancelled? Make sure to also check your spam folder, if nothing is showing in your email’s inbox.

 

Now, as for viewing files on your iPhone, the Dropbox app shouldn’t download those locally, unless you tell the app to make those files offline (with these steps). 

 

Finally, regarding your computer’s hard drive being filled up, I’d like you to follow these steps in your local Dropbox folder there and let me know if you see any difference after a bit.

stevecjames's avatar
stevecjames
Helpful | Level 6
2 months ago

Hello Nancy...

 

I don't understand what you are saying here... you seem to have missed out either a word or a complete phrase when you say :


" After cancelling your Dropbox plan, did you check your linked to Dropbox email address? "

 

My linked what?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey stevecjames, let me also jump in here! 

     

    Your Dropbox account is linked to your email address. Usually when cancelling your plan or trial, you should receive a confirmation email informing you about that.

     

    This is why my colleague, Nancy suggested that you check your email address. 

    • stevecjames's avatar
      stevecjames
      Helpful | Level 6
      2 months ago

      Yes, my e-mail address is correct. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey stevecjames, how did you initially sign up for that 2 TB plan? 

         

        Did you upgrade directly through the Dropbox website or did you use your iTunes account to upgrade (through the Dropbox mobile app)?

         

        Also, did the steps that Nancy provided to help you free up your hard drive space help?

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