Forum Discussion

kalebseaton's avatar
kalebseaton
Helpful | Level 5
2 years ago

Dropbox is taking up all of the space on my harddrive

Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other use...
desktop
Error Messages
Mac
Storage space
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi GiftofGaby, have you enabled the 'Online-only files on Mac' option on this page, which will show online-only files as taking up no space on your machine?

GiftofGaby's avatar
GiftofGaby
Explorer | Level 3
2 years ago

Yes, it is enabled. 

 

Last nigh my system did updated to Sonoma 14.0. I'm noticing that when I get info on a folder - it will show the full size (according to Dropbox) 

 But the issue being that in system preference when I check my storage and see whats taking up space. Documents tend to be a bulk with many of those items being Dropbox items that have been turned into offline only...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    First of all, great job on the troubleshooting steps you've followed GiftofGaby!

     

    Can you locate the example file you mentioned above "Working America" inside your Dropbox folder, and right click on it in order to access its preferences and Get Info? 

     

    Once you do, can you send me a screenshot of what you see there? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        From the screenshot, the file size is Zero bytes on disk, meaning it isn't taking up any space.

         

        What you're seeing in Finder is mostly a false report, since it isn't going by the physical size of the file.

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