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Downgrading from Dropbox Plus. Will I go back to the storage I had before upgrading or to 2 GB?

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Downgrading from Dropbox Plus. Will I go back to the storage I had before upgrading or to 2 GB?

Alf3
New member | Level 2
‎11-05-2023 02:18 AM
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Before I upgraded to Dropbox Plus I had about 20 GB on my account. When downgrading to Basic, do I still have the 20GB or will it be reduced to 2 GB?

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Mark
Super User II
‎11-05-2023 02:21 AM
Go to solution

You'll go back to what you had before (as long as none of it was promotional space which has expired). 


 


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3 Replies 3

Mark
Super User II
‎11-05-2023 02:21 AM
Go to solution

You'll go back to what you had before (as long as none of it was promotional space which has expired). 


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Alf3
New member | Level 2
‎11-05-2023 02:24 AM
Go to solution

Thanks!

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StudioduVerre
New member | Level 2
9 hours ago
Go to solution

My account is using just over 5 GB and has been that way more or less for at least the past  5 years without any trouble. I'm not sure what my total capacity was but I had lots of space available. Since I allowed the free trial of Dropbox Plus, and I didn't pay to continue it, my total storage has dropped down to 2 GB so I am 3 GB over. I did not change anything from my end but Dropbox has reduced my storage for no reason that I can see. 

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    StudioduVerre New member | Level 2
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