I received an email about my storage being full, but see no files when I log into my account.

[GOLDen1]

I have an account with Dropbox but I don't use it. I don't have any files, folders, photo's etc on my account yet I am recently getting emails saying my storage is full.  When I log in to my account I can't see an files, folders, photo's etc.

[Megan · Accepted solution]

Hey @GOLDen1, I hope you're doing well!

Is it possible that you've accidentally enabled our Backup feature?

Also, what do you see when you access your account's plan page here? Feel free to send me a screenshot, in order for me to have a visual too.

I'll be waiting your updates!

[GOLDen1]

Thank you. Yes backup was automatically on. Not sure what was being backed up but deleted it & all good now. Thanks

[Megan]

Happy to see that your issue is now resolved @GOLDen1!

Give me a shout if you need anything else! 😀