You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

GOLDen1's avatar
GOLDen1
Explorer | Level 4
3 months ago

I received an email about my storage being full, but see no files when I log into my account.

I have an account with Dropbox but I don't use it. I don't have any files, folders, photo's etc on my account yet I am recently getting emails saying my storage is full.  When I log in to my account ...
Storage space
  • Megan's avatar
    Megan
    3 months ago

    Hey GOLDen1, I hope you're doing well!

     

    Is it possible that you've accidentally enabled our Backup feature?

     

    Also, what do you see when you access your account's plan page here? Feel free to send me a screenshot, in order for me to have a visual too.

     

    I'll be waiting your updates!

GOLDen1's avatar
GOLDen1
Explorer | Level 4
Thank you. Yes backup was automatically on. Not sure what was being backed up but deleted it & all good now. Thanks
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Happy to see that your issue is now resolved GOLDen1!

 

Give me a shout if you need anything else! 😀

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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