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Forum Discussion
Two step verification code not coming.
Hello there,
When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received.
There is no device on which my account is open. So I can't remove two-step verification.
When I use the same phone number on another account, the code comes up.
I don't remember the security code either.
Your help is needed.
- Hannah
Dropbox Staff
Hey burakckrrr, thanks for reaching out to our Community.
If the SMS takes a long time to arrive or doesn't arrive at all, you might need to use an offline code generator.
Can you check this article for some more info on what you need to do?
Let me know how it goes.I can't login to my account. Two-step authentication gets stuck while sending sms.
I will remove two step verification if I can login to the account.
I guess I can't generate offline code without logging into my account.
It just sends SMS confirmation.
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The account I'm having trouble with is not the account I wrote these on.- i need urgent help
The two-factor authentication code is not reaching my phone And I have tried all the available methods, but I cannot access my account. I want the message to reach my phone number- Hannah
Hey aliabdelmoaty98, thanks for reaching out to us and sorry to see you're having trouble accessing your account.
I moved your post to this relevant thread.
Can you check my reply here, to see if it helps?
hi i need URGENT help on this, i tried to log in to my account but the system keeps prompting me for a 2FA code and i did not opt in for. I have not received any SMS or email messages and the loop goes on even after i change my password. please help urgently!
Emails from dropbox reach the email address but the ones with two-factor authentication code do not. I have tried to follow the email advice received but have too many questions to resolve using email. I had a 30 minute phone call scheduled to talk with someone in Denver today and that never happened. I've been trying to sort our problems for a couple of weeks! I'm really getting frustrated. Just as I think I've managed to get someone to understand the many problems we're having, the "Ticket" is marked as completed whether it is or not! Eventually another rep gets involved and I have to start over. What can I do!? Are phone calls totally impossible!?
- Megan
Hi fcaco, thanks for posting here today!
It sounds like you're facing some problems with your two-factor authentication code, am I right?
Also, it seems like your case might have been escalated, and this is why the agent needed to take you to ticket. Can I ask for your ticket number reference, in order for me to have a look, and check the situation you're experiencing?
Keep me posted!
