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Forum Discussion
Red "notification" dot doesn't leave my desktop app on macOS
That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is S...
No, sorry. I mean I got it syncing again. Red dot still there. Files are "up to date." Running 194.4.6267 -- also says "up to date."
Thanks.
Megan
Dropbox Staff
Dropbox StaffHey GratefulUser, if I were you, I'd try uninstalling then re-installing the app.
Can you give it a go?
I do not know how. I am not a techie. I'm willing to try, but can you reassure me?
1) I have read on other threads that this "solution" must be done repeatedly -- like after every iOs update. If that's the case, I'm not going to bother trying to fix this.
2) I do not know how to uninstall, reinstall, and sync. It's a miracle I got things to sync again the other day. Can you walk me through it?
Thanks,
Stacy
- Megan
Hi GratefulUser, if I'm being honest I haven't noticed this happening after single OS update.
It could be coincidental, and definitely shouldn't happen often.
I'd be more than happy to help you, all you'd need to do in order to uninstall the app would be for you to follow the steps in the Help Center article I provided above.
After the app is uninstalled, you click on the second link, download the installer, and install the app.
After that, you don't need to do anything to sync, the app should do so automatically.
So sorry--I don't see the links on how to uninstall and re-install. Can you re-send them?
Thanks.
