Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Alifz]

i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose

[Megan]

Hi @Alifz, let's jump right into this!

Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account? 

If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

Let me know more, and we'll take it from there! 

[Haleeda]

I also get the same problem. Have been try all the suggestions. Please reached me by email

[Nancy]

Hi @Haleeda! Before we take you to ticket, can you clarify if you’ve checked your email’s spam folder as well, and added no-reply@dropbox.com to your email contacts? 

If you haven’t tried this yet, please follow these steps and attempt to log in again. Do you receive the one-time code now?

[Haleeda]

I have done both but still did jot received the code

[Nancy]

Thanks for giving that a go, @Haleeda! I’ve logged you a ticket to the email address showing here. 

Please reply back to me, when possible.

[Haleeda]

I have reply your email. Hope to hear good news from you.

[Haleeda]

Its been 24 hours since i reply to the email. There's no update yet.

[Nancy]

@Haleeda, I’ve just replied back to your email. Please keep in mind that the average response time for tickets is about one business day, so you may not receive a reply immediately after you send your email.

[Haleeda]

The problem is solved. Thank you.