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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Hello Jay,
All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.
My email was deleted and now our support restored my email.
My friend got immediately 6 digit verification code.
i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose
- Megan
Dropbox Staff
Hi Alifz, let's jump right into this!
Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account?
If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?
Let me know more, and we'll take it from there!
