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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for giving that a go, Haleeda! I’ve logged you a ticket to the email address showing here. 

 

Please reply back to me, when possible.

Haleeda's avatar
Haleeda
Explorer | Level 3
10 months ago
Its been 24 hours since i reply to the email. There's no update yet.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Haleeda, I’ve just replied back to your email. Please keep in mind that the average response time for tickets is about one business day, so you may not receive a reply immediately after you send your email.

    • Haleeda's avatar
      Haleeda
      Explorer | Level 3
      10 months ago
      The problem is solved. Thank you.

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