We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose
Megan
Dropbox Staff
Dropbox StaffHi Alifz, let's jump right into this!
Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account?
If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?
Let me know more, and we'll take it from there!
