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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
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  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Apy Yap, feel free to share your ticket number reference with us, in order to locate it on our system, please. 

pinklyqq's avatar
pinklyqq
New member | Level 2
10 months ago

Hi,

 

I am having this issue too and now i am using another email to post as i totally cant login my dropbox account due to the 6 code. I have added the dropbox email address in contact and tried but it failed to receive.

From my google password management that is the another email address i used to store my work stuff. But not i not able to access. Please help.

 

Thank you.

 

Best regards,

Su Hsiang

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey pinklyqq - sorry to hear about this.

     

    Since it's not quite clear to me, could you clarify if you have access to the email address that's associated with the Dropbox account you're trying to access or not? 

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