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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Apy Yap's avatar
Apy Yap
New member | Level 2

hi Hannah I need help too. I cant login because i didnt receive any 6 digi code from my company email. Im using my google account to leave a support chat. I cant login using my dropbox email to access here. Please pm me if you need my email.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Apy Yap, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

  • Apy Yap's avatar
    Apy Yap
    New member | Level 2
    10 months ago

    already did waiting for someone from dropbox to reply till now there is no respond

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Apy Yap, feel free to share your ticket number reference with us, in order to locate it on our system, please. 

  • pinklyqq's avatar
    pinklyqq
    New member | Level 2
    10 months ago

    Hi,

     

    I am having this issue too and now i am using another email to post as i totally cant login my dropbox account due to the 6 code. I have added the dropbox email address in contact and tried but it failed to receive.

    From my google password management that is the another email address i used to store my work stuff. But not i not able to access. Please help.

     

    Thank you.

     

    Best regards,

    Su Hsiang

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey pinklyqq - sorry to hear about this.

     

    Since it's not quite clear to me, could you clarify if you have access to the email address that's associated with the Dropbox account you're trying to access or not? 

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