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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Nancy
Dropbox Staff
Dropbox StaffThanks for giving that a go, albertism!
Can we log a ticket for you then, and send it over to this email address?
The only way I found to log in was via Google log in which doesn't prompt for a 6 digit code. I have a ticket which in progress for the same reason and it's been months. My responses have been directed at Dropbox to provide an additional method such as two factor authentication (phone number etc). The fundamental problem it seems, is to do with email security and spam/spoofing. I've had similar problems with a group mail server that I manage and trying to get someone to admit it's their problem is like watching a tennis match with the consumer as the ball.
Dayle...
