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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

albertism's avatar
albertism
Explorer | Level 4

Hi, I'm trying to restore my old Dropbox account. I remeber my user and my password but I'm not receiving my 6 numbers code to get into my account.

please help me.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey albertism, sorry to hear about that!

 

Do you still have access to the email address linked to your old Dropbox account? 

 

If I were you, I'd also take a look at Sam's post right here, in order to make sure you've tried all possible steps. 

 

If none of these work, let me know! 

  • albertism's avatar
    albertism
    Explorer | Level 4
    2 years ago

    Sorry I followed all the instructions your link gave to me, but i'm still unable to receiving email from Dropbox, same the 6 numbers code, same as the new password instructions.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for giving that a go, albertism!

       

      Can we log a ticket for you then, and send it over to this email address?

      • daylef's avatar
        daylef
        Explorer | Level 4
        2 years ago

        The only way I found to log in was via Google log in which doesn't prompt for a 6 digit code. I have a ticket which in progress for the same reason and it's been months. My responses have been directed at Dropbox to provide an additional method such as two factor authentication (phone number etc). The fundamental problem it seems, is to do with email security and spam/spoofing. I've had similar problems with a group mail server that I manage and trying to get someone to admit it's their problem is like watching a tennis match with the consumer as the ball.

        Dayle...

            

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