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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
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emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

albertism's avatar
albertism
Explorer | Level 4
2 years ago

Hi, I'm trying to restore my old Dropbox account. I remeber my user and my password but I'm not receiving my 6 numbers code to get into my account.

please help me.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey albertism, sorry to hear about that!

     

    Do you still have access to the email address linked to your old Dropbox account? 

     

    If I were you, I'd also take a look at Sam's post right here, in order to make sure you've tried all possible steps. 

     

    If none of these work, let me know! 

    • albertism's avatar
      albertism
      Explorer | Level 4
      2 years ago

      Sorry I followed all the instructions your link gave to me, but i'm still unable to receiving email from Dropbox, same the 6 numbers code, same as the new password instructions.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for giving that a go, albertism!

         

        Can we log a ticket for you then, and send it over to this email address?

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