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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Dayle, I checked our system, and I can see that you recently replied back to our support agent. Please give them some time to review your case, and they’ll get back to you in the same email thread.

daylef's avatar
daylef
Explorer | Level 4
2 years ago

OK will do. What is a reasonable time frame for a response from support bearing in mind I'm unable to contact them directly?

 

Dayle... 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey daylef - sorry to jump in here, but I just wanted to mention that you can see all about our support team's response times in this Help Center article.

     

    I hope this helps a tad and let us know if you have anything to add in the meantime. 

     

  • daylef's avatar
    daylef
    Explorer | Level 4
    2 years ago

    Thanks Walter

     

    However. While Drobox Family would offer enough tools for me to get some support, the fundamental problem was I couldn't log in, hence the subject title. Without that, I cannot get Community Forums or Live Chat. Email did function but not terribly responsive or contiguous. My position is to offer IT support for a sports club and I elected to include Dropbox in their document archive and live data. While the archive access is not necessarily an immediate problem the live data certainly is. If I'm unable to provide adequate service to them, my only option is to change plans yet again or review our options with Dropbox entirely. My general opinion of Dropbox has certainly diminished in light of all this.

    Dayle...      

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