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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
The reason I didn't respond is that I can't log in (it always prompts me for a 6 digit code that I never receive). What I have discovered is that I can sign in through Google but that is convoluted in that I have to sign out of my default account and into this one. Then of course I have to reverse that when I'm finished.
Is there any chance of someone responding. I was told a new ticket was opened but we seem to have come to an abrupt end.
Dayle...
- Nancy
Dropbox Staff
Dayle, I checked our system, and I can see that you recently replied back to our support agent. Please give them some time to review your case, and they’ll get back to you in the same email thread.
OK will do. What is a reasonable time frame for a response from support bearing in mind I'm unable to contact them directly?
Dayle...
- Walter
Hey daylef - sorry to jump in here, but I just wanted to mention that you can see all about our support team's response times in this Help Center article.
I hope this helps a tad and let us know if you have anything to add in the meantime.
