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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Megan
Dropbox Staff
Dropbox StaffHi daylef, sorry to hear about that!
I was able to locate your previous ticket number, and it seems that our agent got back to you.
However, the ticket was closed due to inactivity, since you didn't respond back to the agent working on your case. I opened a new one for you, and I'll see you there.
Thanks a bunch!
The reason I didn't respond is that I can't log in (it always prompts me for a 6 digit code that I never receive). What I have discovered is that I can sign in through Google but that is convoluted in that I have to sign out of my default account and into this one. Then of course I have to reverse that when I'm finished.
Is there any chance of someone responding. I was told a new ticket was opened but we seem to have come to an abrupt end.
Dayle...
- Nancy
Dayle, I checked our system, and I can see that you recently replied back to our support agent. Please give them some time to review your case, and they’ll get back to you in the same email thread.
OK will do. What is a reasonable time frame for a response from support bearing in mind I'm unable to contact them directly?
Dayle...
