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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sirli! Please check your email address here, and reply back to my message. 

     

    For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?

    ------------------

    对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中

  • Sirli's avatar
    Sirli
    Helpful | Level 5
    2 years ago

    Hi Nancy,

     

    email came to wrong email address.
    I wrote You an email address, that has issues. 

    Since I can't log in, I'm currently logging in from my co-workers account

  • SirliK's avatar
    SirliK
    New member | Level 2
    2 years ago

    Hi Nancy,

     

    I managed to log in into dropbox support forum with my right email aadress that has problems recieving 6 digit verification code.
    Please try to send me an email.

    All other emails are coming in nicely, except dropbox emails.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey SirliK, thanks for the nudge here. I've just sent you an email to look further into this internally. 

     

    Please have a look at your inbox and we'll take it from there.

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