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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Jay
Dropbox Staff
Dropbox StaffCould you clarify what support you're referring to, from Dropbox or another company?
Our company computer support
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
您好，我的信箱無法收到六位數的安全碼。以下是我的信箱 [removed per Community Guidelines]
[removed per Community Guidelines] is the one, that is not working.
- Nancy
Hey Sirli! Please check your email address here, and reply back to my message.
For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?
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对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中
