Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Alex2222]

I had the same problem (I have several clients and most of them have the same issue).

In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.

When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses. 

The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!

[Jay]

Hi @Alex2222, if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail.

This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support. 

[Alex2222]

Thank you.

Good to know. I saved the link and added this info to my notes.

Really appreciated. 

[Pardhivan]

Security code not received

[Jay]

Hi @Pardhivan, thanks for bringing this to our attention.

Could you clarify what code you're referring to? Are you using two-step verification?

Are you referring to the one-time security code sent via email?

This will help me to assist further!

[helpRootCandles]

We are in the same boat with [removed per the Dropbox Community Guidelines] except we can still access the email it's just that Dropbox is not generating any email codes. PLEASE HELP US Nancy or Larry or anyone from Dropbox. 

[Hannah]

Hey @helpRootCandles, sorry to hear about this.

Can you please add no-reply@dropbox.com to your email contacts and try again to see if that helps?

If you haven't already, make sure to check your spam folder as well.

[Arcanita]

Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C

[Jay]

Hi @Arcanita, thanks for bringing this to our attention.

Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident?

This will help me to assist further!

[Arcanita]

Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why