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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
We are in the same boat with [removed per the Dropbox Community Guidelines] except we can still access the email it's just that Dropbox is not generating any email codes. PLEASE HELP US Nancy or Larry or anyone from Dropbox.
- Hannah
Dropbox Staff
Hey helpRootCandles, sorry to hear about this.
Can you please add no-reply@dropbox.com to your email contacts and try again to see if that helps?
If you haven't already, make sure to check your spam folder as well.
Thanks, unfortunately it has not made any difference. The emails with Multifactor Authentication codes for that email address only don't seem to be generated from Dropbox's end despite what the screen states when we go to try to login. They are generated for other emails but not for that one.
- Megan
Hi helpRootCandles, sorry to jump in here!
You mentioned you still have access to the email linked to the Dropbox account, right? If so, can I then send you an email address, in order for us to have a closer look into this?
Let me know!
