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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Alex2222's avatar
Alex2222
Explorer | Level 4

I had the same problem (I have several clients and most of them have the same issue).

 

In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.

 

When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses. 

 

The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Alex2222, if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail.

 

This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support. 

  • Alex2222's avatar
    Alex2222
    Explorer | Level 4
    2 years ago

    Thank you.

     

    Good to know. I saved the link and added this info to my notes.

     

    Really appreciated. 

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