We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Arcanita's avatar
Arcanita
Explorer | Level 4

Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Arcanita, thanks for bringing this to our attention.

 

Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident?

 

This will help me to assist further!

  • Arcanita's avatar
    Arcanita
    Explorer | Level 4
    2 years ago

    Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Arcanita!

       

      Have you logged any tickets about this with our support team? If yes, please send us your ticket number here.

       

      Otherwise, we can open a ticket for you instead and send it to this email address.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!