Impossible to connect to my account on a new Android Phone

[Ninomalbinho]

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone.

Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid.

I tried to contact assistance but when I receive notification email, I connect to my account on computer, I do not see any answer anywhere.

Oh and yes, I deleted my old Android Phone from my devices in Dropbox account to be able to add a new one.

Somebody can help?

Thanks,

Nino

[Hannah]

Hey @Ninomalbinho, thanks for letting us know about this.

Are you on a paid subscription or a free Basic account?

If you're on a free account, is it possible that you already have 3 devices connected to your account and it's not letting you link a 4th one?

You can see your connected devices here.

Let me know what you find.

[Ninomalbinho]

Hi,

I am on a Free Basic Account. And in my list, I have only 2 devices connected, my PC and iPhone.

[Hannah]

Thanks for checking, @Ninomalbinho.

If you haven't already, can you uninstall the app, restart your device and then reinstall it, to see if that helps?

[Ninomalbinho]

I retried all of this, but same result. I enter my email and my password. I receive a mail and a code, I enter the code in application and it always say the code is not correct 😞

[Jay]

Hi @Ninomalbinho, could you clarify what code you're receiving in your email? Is this two-step verification? 

Have you tried temporarily disabling it to see if this helps you to login?

[Ninomalbinho · Accepted solution]

After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

Thanks for your help

[Jay]

Glad to hear you were able to resolve this matter. Enjoy your week!