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Forum Discussion
Email address already taken
My main dropbox account is linked to an old email address that I no longer use.
I have tried to change the email address to the one I use but it is already taken, by me.
I have paid for a space u...
Sorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
Hi DB-Community,
I have a private account and lately one for business. Now I wanted to switch the e-mail adresses, because I pay for the private one and want to use the features for business. Reason is, when I share a folder with a customer my -notSoProfessional- private adress appears.
Problem here:
I changed the business account to a third adress. Everything is fine.
I tried to change the private adress to the -now not in use- business adress. Get the respond, that this adress is already taken.
My question:
Is this just a matter of time? Or can I do something to solve this problem? On saturday without official support.
Greetings from germany, Damian
(Couldn't find an answer. Sorry if repost)
- Megan
Dropbox Staff
Hi apprehendSeaside, happy Monday!
If you get a message stating that there's already a Dropbox account under that email address, then that's most likely the case.
Can you try accessing the Dropbox account of said email address, and see what you'll find there?
Keep me posted of the results.
