Dropbox for windows crashes after launch

[1502646]

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

After start DB i see new damp file in C:\Users\123\AppData\Local\Dropbox\Crashpad\reports\

[Nancy]

Grazie per le informazioni extra, @Massimotx! Lo apprezzo.

Dopo aver avviato l'app e se hai tempo prima che si chiuda, puoi passare con il mouse sulla piccola icona Dropbox nella barra delle applicazioni e farmi sapere qual è la versione attuale dell'app Dropbox?

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Thanks for the extra info, @Massimotx! I appreciate it. 

Upon launching the app, and if you have time before it shuts down, can you please hover over the small Dropbox icon in your system tray, and let me know what's the current app version of your Dropbox app?

[Massimotx]

Ho reinstallato l'applicazione di Dropbox

ho fatto appena in tempo a leggere la versione che poi si è chiusa (meno di 30 secondi)

la versione è 178.4.4811

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I reinstalled the Dropbox app

I just had time to read the version which then closed (less than 30 seconds)

the version is 178.4.4811

[Jay]

Hi @Massimotx, just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.

[Jay]

Hi @Massimotx, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[Massimotx]

Non uso VPN o proxy, utilizzo Firewall/Antivirus Zonalarm che uso da parecchi anni, tuttavia ho anche provato a rifare tutto con l'antivirus/firewall disattivato

non ho blocchi da parte dell'IPS, sul PC portatile collegato alla stessa rete (stesso ISP) Dropbox funziona

inoltre ho letto che non sono il solo ad avere questo problema, fino a circa 10 giorni fa funzionava perfettamente, non so se è coinciso con qualche aggiornamento Microsoft il problema, ma non ho installato nuovi software o fatto variazioni in questi 10 giorni

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I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works

I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days

[1502646]

ok

[1502646]

no error message in dropbox.exe

no errors in windows log

Only crash reports .dmp in C:\Users\***\AppData\Local\Dropbox\Crashpad\reports\

[Massimotx]

for about a week now the dropbox app for windows hasn't worked, i noticed it didn't launch when i started windows, trying to launch it didn't work, so i tried reinstalling it, it worked for a few minutes and then it closed for alone, (Windows 10 pro, already closed firewall and antivirus)

I tried to completely uninstall Dropbox, clean the PC and the registry, and then reinstall with the installer taken from the site on Monday (v1.3.761.1)
Dropbox started, I put my account it started synchronizing files and after a few minutes it closed by itself without error messages (All this with antivirus disabled)
On the PC with this problem I have Windows 10 pro updated to the latest version, on dropbox I have about 14GB used for 38749 files
while on the laptop with Windows 11 it still works

I reinstalled the Dropbox app

I just had time to read the version which then closed (less than 30 seconds)

the version is 178.4.4811

I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works

I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days

[Megan]

Ciao @Massimotx, puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi?

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Hi @Massimotx, can you also try to perform an advanced re-install using these steps? 

[Massimotx]

Ho seguito passo per passo la guida per l'installazione avanzata

una volta reinstallato Dropbox (Antivirus/Firewall chiuso) è partita la sincronizzazione, ma arrivati a 89MB scaricati (molti file piccoli) l'applicazione si è chiusa

Ho poi riprovato a disinstallare Dropbox ed eliminare tutte le cartelle relative a Dropbox dal PC e le voci nel Registry

poi rifatto l'installazione ma è capitata la stessa cosa, l'applicazione si è chiusa dopo un po' di minuti

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I followed the advanced installation guide step by step once Dropbox was reinstalled (Antivirus/Firewall closed) the synchronization started, but when 89MB was downloaded (many small files) the application closed

I then tried again to uninstall Dropbox and delete all Dropbox-related folders from my PC and Registry entries 

then redid the installation but the same thing happened, the application closed after a few minutes