Dropbox for windows crashes after launch

[1502646]

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

After start DB i see new damp file in C:\Users\123\AppData\Local\Dropbox\Crashpad\reports\

[Jay]

Do you have more than 300,000 files in your Dropbox account?

[Agrest S.]

Yes, way more.

[Jay]

It's possible that this could be causing the issue, since more than 300,000 files can affect the app's performance. 

Could you try reinstalling the app, and using selective sync to deselect folders, which will delete the local copies, to bring it under that amount, to see if this helps?

[Agrest S.]

Jay,

The application doesn´t even open, the process crashes after a few seconds, even after a reinstall, I cannot use selective sync because there is nowhere to configure that!

Thanks.

[Jay]

When you reinstalled the app, did you perform an advanced reinstall?

[Massimotx]

questa mattina 29/07/2023 alle ore 9:15 quando ho acceso il PC l'icona di Dropbox non era presente, quindi di nuovo si è verificato il problema

assurdo!

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this morning 29/07/2023 at 9:15 when I turned on the PC the Dropbox icon was not present, then the problem occurred again

absurd!

[1502646]

Suddenly, for no reason at the next boot, dropbox started working.
How long this will last, I don't know. I will be watching...

[Massimotx]

io ho fatto diversi riavvi e l'icona Dropbox ancora non è presente, era riapparsa per un paio di giorni, pensavo avessero risolto il problema invece è di nuovo sparita

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I have done several restarts and the Dropbox icon is still not present, it had reappeared for a couple of days, I thought they had solved the problem but it disappeared again

[Brandon Nguyen · Accepted solution]

Try installing an older stable version (Stable Build 178.4.4811 works for me).

Myself and a few others have started having issues with the latest version of Dropbox. You can see a few complaints about this on the latest stable build https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-179-4-4917/td-p/701574.

The issue after this will be that Dropbox eventually will auto-update to the problematic version.

[Agrest S.]

@Brandon Nguyen I tried your suggestion and so far it works!!

To avoid auto updating, @John582 suggested here to rename two dropboxupdate.exe files to something else: https://www.dropboxforum.com/t5/Apps-and-Installations/How-to-disable-DropBox-Update/m-p/360536/high...

Now Dropbox is re-indexing my 854.000 files, lets hope that process goes well (of course I hit the famous issue of Dropbox not recognizing the existing folder and its files, it took some fiddling to get it to merge instead of re-downloading everything).

Fingers crossed! Will follow up...