Dropbox for windows crashes after launch

[1502646]

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

Hello!

I tried reinstalling dropbox, tried advanced reinstalling. 

This does not help.

I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help

After start DB i see new damp file in C:\Users\123\AppData\Local\Dropbox\Crashpad\reports\

[Walter]

Hi there @1502646, sorry to hear about this.

Can you clarify your device's exact OS version for us please? 

If you're running an antivirus or firewall or even a VPN/proxy on your computer, could you try disabling them temporarily and try again?

Let us know of any updates!

[1502646]

Windows 10.
I disabled my antivirus, but Dropbox still doesn't work (and the antivirus didn't interfere with it work before the crash).
I don't use vpn.
Dropbox was added to the built-in Windows Firewall a long time ago (long before it crashed)

[Massimotx]

da circa una settimana l'app Dropbox per windows non funziona, mi sono accorto che non veniva avviata all'avvio di Windows, provando a lanciarla non succedeva niente, così ho provato a reinstallarla, ha funzionato per alcuni minuti e poi si è chiusa da sola, (Windows 10 pro, già chiuso firewall e antivirus)

for about a week now the dropbox app for windows hasn't worked, i noticed it didn't launch when i started windows, trying to launch it didn't work, so i tried reinstalling it, it worked for a few minutes and then it closed for alone, (Windows 10 pro, already closed firewall and antivirus)

[Nancy]

Grazie per aver postato sul forum, @Massimotx!

Puoi farmi sapere qual è la versione attuale dell'app Dropbox?

Hai reinstallato l'app Dropbox dopo aver disabilitato l'antivirus/firewall e non c'erano ancora differenze?

Fammi sapere cosa trovi.

----------------

Thanks for posting on the forum, @Massimotx!

Can you let me know what’s the current app version of your Dropbox app? 

Did you reinstall the Dropbox app after disabling your antivirus/firewall and there was still no difference?

Let me know what you find.

[1502646]

Windows 10.
I disabled my antivirus, but Dropbox still doesn't work (and the antivirus didn't interfere with it work before the crash).
I don't use vpn.
Dropbox was added to the built-in Windows Firewall a long time ago (long before it crashed)

[1502646]

It runs 1 time after an extended reinstall and runs until the computer is turned off. It is worth turning off / on the computer and I again see a crash dump at startup Dropbox

[Nancy]

Hey @1502646! Is it alright if we log a ticket for you then, and check this internally?

[Massimotx]

Hello

I have the same problem from some days,

I'm unable to solve, I tried to uninstall it, (remove key from registry) and after reinstallation it has worked for some minutes and then it clodes automatically before to finish sync

I have Windows 10 pro, and on my laptop with Windows 11 it still works correctly

Regards

[Massimotx]

Ho provato a disinstallare completamente Dropbox, fare una pulizia del PC e del registry, e poi reinstallare con l'installer prelevato dal sito lunedi (v1.3.761.1)

Dropbox è partito, ho messo il mio account ha iniziato a sincronizzare i file e dopo qualche minuto di è chiuso da solo senza messaggi di errore (Tutto questo con antivirus disabilitato)

Sul PC con il problema ho Windows10 pro aggiornato all'ultima versione, su dropbox ho circa 14GB usati per 38749 file

mentre sul PC portatile con Windows 11 ancora funziona

------------

I tried to completely uninstall Dropbox, clean the PC and the registry, and then reinstall with the installer taken from the site on Monday (v1.3.761.1)
Dropbox started, I put my account it started synchronizing files and after a few minutes it closed by itself without error messages (All this with antivirus disabled)
On the PC with this problem I have Windows 10 pro updated to the latest version, on dropbox I have about 14GB used for 38749 files
while on the laptop with Windows 11 it still works