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Hanouf's avatar
Hanouf
Explorer | Level 3
10 months ago

Changed my email and when I decided to change it back, my files were gone

Please help me. I started entering an alternative email for my primary email in Dropbox in the Change email box, and when I decided to return to my primary email for Dropbox, I did not find all the p...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Hanouf, sorry to see that you're having trouble.

 

Changing the email address associated with your account, wouldn't cause you to lose your files.

 

Is it possible that you already had another, empty account under your primary email address?

 

I'd suggest opening a private browsing/incognito window to try to sign in and see if that's the case.

 

Which email is the account currently associated with? Your secondary one? 

 

Keep me posted.

Hanouf's avatar
Hanouf
Explorer | Level 3
10 months ago
Please, I would like to open a chat with the employee so that he can take a step with me and solve the problem quickly

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