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CCbug1's avatar
CCbug1
New member | Level 2
10 months ago

Change my email address without having access to email account used to create the Dropbox account.

I had a free Dropbox account for many years, using my primary email address.  Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mo...
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CCbug1's avatar
CCbug1
New member | Level 2

Hello Megan, no the password that I thought was correct, is not.  So I can't log into the paid account.  (Can't change password because code is sent to email address that's been hacked.) Can you open a ticket to help with getting the email changed on the paid account?  Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey CCbug1, definitely! 

 

I just sent an email to your Community-linked email address, I'll see you there!

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