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CCbug1's avatar
CCbug1
New member | Level 2
10 months ago

Change my email address without having access to email account used to create the Dropbox account.

I had a free Dropbox account for many years, using my primary email address.  Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mo...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey CCbug1, I'd be happy to help as much as possible here! 

 

Do you happen to remember the password of the paid account? 

 

If so, then you can try logging into the website, online to see if you can change your email from there. 

 

Provided that it still asks for the 6-digit-security-code or that you don't remember your password, let me know and I'll be happy to open a ticket on my end for you. 

 

I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer. 

 

Let me know more!

  • CCbug1's avatar
    CCbug1
    New member | Level 2
    10 months ago

    Hello Megan, no the password that I thought was correct, is not.  So I can't log into the paid account.  (Can't change password because code is sent to email address that's been hacked.) Can you open a ticket to help with getting the email changed on the paid account?  Thank you!

      • CCbug1's avatar
        CCbug1
        New member | Level 2
        10 months ago

        What about my thousands of pictures?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey CCbug1, definitely! 

       

      I just sent an email to your Community-linked email address, I'll see you there!

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