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Forum Discussion

Bert29's avatar
Bert29
Explorer | Level 3
3 years ago

Can't delete my account, keep having the same error (500)

Been trying to delete my account for a couple of days now.

Also been trying to find proper support instead of forums, which sends me in an endless loophole.

I would like to delete my account ASAP and would appreciate it if anyone could tell me why that error keeps appearing.

Thanks,

Bert

Account Settings
Error Messages
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Bert29, sorry to hear you're having issues with this.

     

    May I ask if you've tried clearing your browser's cache or another browser to delete your Dropbox account?

     

    Let me know how it goes when you get the chance!

    • Bert29's avatar
      Bert29
      Explorer | Level 3
      3 years ago

      Hi there,

      Just tried it, still getting that same error 

      If you can check internally I’d really appreciate it 

      thanks

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Would it be OK if I reach out via email to investigate internally Bert29? 

  • CSZ15's avatar
    CSZ15
    New member | Level 2
    3 years ago

    I want to delete my whole dropbox account, but everytime I try I receive an error ["Error (500)"].

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey there, CSZ15, how are you today?

       

      I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error?

       

      Thanks a bunch! 

      • CSZ15's avatar
        CSZ15
        New member | Level 2
        3 years ago

        I still get the same error notification.

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