We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bert29's avatar
Bert29
Explorer | Level 3
3 years ago

Can't delete my account, keep having the same error (500)

Been trying to delete my account for a couple of days now. Also been trying to find proper support instead of forums, which sends me in an endless loophole. I would like to delete my account ASAP a...
Account Settings
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, CSZ15, how are you today?

 

I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error?

 

Thanks a bunch! 

CSZ15's avatar
CSZ15
New member | Level 2
3 years ago

I still get the same error notification.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi CSZ15, I just sent you an email, in order for us to have a closer look into this. 

     

    Cheers!

    • hh08's avatar
      hh08
      Explorer | Level 3
      3 years ago

      I am also getting this error. I have tried multiple browsers, private & igcognito mode, clear cache, etc. I need this account deleted ASAP. This is the error message. Please assist. Thank you.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey there, hh08, how are you today?

         

        I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. 

         

        Thanks a bunch! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!