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Forum Discussion

Bert29's avatar
Bert29
Explorer | Level 3
3 years ago

Can't delete my account, keep having the same error (500)

Been trying to delete my account for a couple of days now. Also been trying to find proper support instead of forums, which sends me in an endless loophole. I would like to delete my account ASAP a...
Account Settings
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Bert29, sorry to hear you're having issues with this.

 

May I ask if you've tried clearing your browser's cache or another browser to delete your Dropbox account?

 

Let me know how it goes when you get the chance!

  • Bert29's avatar
    Bert29
    Explorer | Level 3
    3 years ago

    Hi there,

    Just tried it, still getting that same error 

    If you can check internally I’d really appreciate it 

    thanks

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Would it be OK if I reach out via email to investigate internally Bert29? 

      • Bert29's avatar
        Bert29
        Explorer | Level 3
        3 years ago
        Yes it is
        Feel free to email me ASAP
        Thanks

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